Help & support
Quick answers for the most common account questions.
I can't sign in
Enter your email and password, then your two-factor method. Lost your device? Use a one-time backup code from the verification screen.
My 2FA code isn't working
Authenticator codes refresh every 30 seconds - check your device clock. For email codes, check spam, or switch methods on the sign-in screen.
How do I delete my account?
Open /account/delete while signed in. The page starts central VGNW account deletion and sends signed deletion notifications to connected VGNW apps.
Still stuck?Email the VGNW account team and we will help you out.
[email protected]