Help & support
Quick answers for the most common account questions.
I can't sign in
Enter your email and password, then your two-factor method. Lost your device? Use a one-time backup code from the verification screen.
My 2FA code isn't working
Authenticator codes refresh every 30 seconds - check your device clock. For email codes, check spam, or switch methods on the sign-in screen.
How do I delete my account?
Contact support below. Deleting your account removes your identity across the whole network and can't be undone.
Still stuck?Email the VGNW account team and we will help you out.
[email protected]